Once your order ships, you’ll receive a tracking link via email or SMS.

We offer free standard shipping on qualifying U.S. orders. Expedited and international rates are calculated at checkout.

We process orders quickly, but if you need assistance, contact us immediately at [email protected] or +1 (212) 500-0388. We’ll do our best to help.

[ Preparing ]
Your order is being styled, packed, and prepped for dispatch.

[ Shipped ]
It’s en route. You’ll receive tracking details once it leaves us.

[ Refunded ]
Your return was processed and refunded—or exchanged.

[ Canceled ]
The item or order was canceled before shipment.

[ Could Not Charge ]
Your payment didn’t go through. Check your info and try again.

[ Out of Stock ]
We went to pack your order—but the item wasn’t available.

[ Oversold ]
Inventory sold out faster than expected. We no longer have this item.

[ Preorder ]
You’ve reserved an upcoming piece. You haven’t been charged yet.

[ Verify ]
Your order is on hold for payment verification. We’ll follow up if needed.

We do our best to ship on time, every time. When choosing express or international shipping, please note that delivery dates are estimates provided by the carrier. On some occasions, your package may arrive outside the expected window.

Just received your tracking number? Give it up to 48 hours – the carrier needs time to update the system.

Notify us within 30 days of shipping, and we’ll sort it out

Items may be returned within 30 days of delivery. They must be unworn, unwashed, with original tags. Sale items marked final are non-returnable.

[Refund] We accept returns for refund within 5 days of delivery—provided your item is pristine, unworn, with original tags affixed.

[Exchange / Store Credit] Enjoy complimentary exchanges or store credit within 30 days of receipt.

To start your return or exchange, head over to ZCRAVE Return Center

[1] Select the items to return
[2] Get confirmation
[3] Send it off

Yes – exchanges are subject to availability. Start an exchange through our Returns Portal.

For our U.S. clientele, return shipping is on us for exchanges or store credit within 30 days.

This item is produced upon purchase.
Please allow 3–5 additional business days for processing before shipment.

As each piece is specially crafted, all MTO styles are final sale and not eligible for refund.

Styles marked as “FINAL SALE” custom orders, or pieces purchased at 80% off or more, are ineligible for return or exchange—these treasures are yours alone.

Special orders of three or more in a single style, or purchases above $5,000, are considered bespoke and are final sale.

If a return causes your total to fall below a promotional threshold, your refund will reflect the adjustment.

No, but creating one lets you track orders, manage returns, and access exclusive perks.

We accept all major credit cards, Apple Pay & Afterpay.

Yes. We use secure, encrypted payment gateways to protect your data.

ZCRAVE styles tend to run small, echoing French and Italian sizing. For tailored or structured pieces, we recommend sizing up for the best fit.

Each product page includes a Size & Fit Notes tab with a detailed chart and fit insight – so you can choose your silhouette with confidence.

This guide offers general sizing insights – fit may vary by style and cut. For specific advice, contact our concierge at the LIVE CHAT / call (212) 500.0388

Select styles may be restocked. Sign up for restock alerts on the product page.

Fit may shift with style or silhouette. For curated guidance on this piece, connect with us, our team and stylists are ready to assist.

PHONE: (212) 500.0388
TEXT: (917) 733.8081
LIVE CHAT
EMAIL: [email protected]

ZCRAVE SoHo NYC Flagship Store
Mon-Sat 12-5PM. Sun 12-6PM