RETURNS & EXCHANGES


At ZCRAVE customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.


Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.


7 Day Returns Warranty

Customers can contact us within 7 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Customer care.


Contact Us

Go to Customer care and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.


Additional notes about Warranty

All returns must first be approved by our customer service team; All returned items must be in brand new condition, unused / unworn, unwashed, come with all original tags and their original packaging. All shipping fees to return the item, and the original shipping fees, are non-refundable. 


 We do not accept returns on intimates, swimwear and lingerie items or discounted items, unless a customer received a wrong item or the item was faulty.


Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.After this time, the refund time-frame is as below:Paypal account refunds: Up to 48 hours.


Please contact our Customers care for further help. We will do our very best to help you and reply to all messages within 48 hours.