Returns & Exchanges

At ZCRAVE customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

ZCRAVE.com will accept return merchandise in its original and unused condition, provided that all tags are attached and accompanied within 5 days of receipt for a refund and within 30 days of receipt for a store credit or exchange.

 

Returns for exchange / store credit within 30 days from delivery qualify for free return shipping.

Items purchased as “FINAL SALE” are not eligible for return, exchange or credit without exception and merchandise is sold as is.

ZCRAVE reserves the right to refuse a return for any reason at our discretion. This includes, but is not limited to, merchandise that does not comply with our return policy (stained, worn, washed, without tags, outside the 30-day period, etc.), or exhibits indicators of use for photoshoot or commercial use.

Merchandise purchased at ZCRAVE.com at a discount of 80% off or more, or labeled as Final Sale, may not be eligible for a refund.

Promotional value is subject to adjustment. for promotions with a minimum required spend, promotional savings will be deducted from refunds if a cancellation or return causes your order subtotal to drop below the required spend.

You can cancel your purchase within 24 hours from the date of purchase and receive a refund, if your order has yet not been proceed. Please e-mail us immediately, our customer services team will happily assist you.

In case of a return, please click on the button below to review our return policy and make a return.

All refused and / or incorrect address packages are subject to the following:

Shipping charges are NOT refundable. a restocking fee of 30% shall be applied to the order.

NOTE: If a package is returned for address deficiencies, shipping charges will have to be charged again.

You will be responsible for covering the shipping costs to return your item(s).

Please allow 10-21 business days for us to process your return once it is received by our Distribution Center.

ZCRAVE is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

If you return more than $2500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

For custom and made-to-order garments, items will be eligible for exchange only or store credit only.

Special orders of 3 or more items in one style OR any order more than $5,000 will be final sale. If you are interested in a particular style, we encourage you to order an in-stock size in the style, if available, before special ordering.

Refunds are subject to a 10% restocking fee and $15 return shipping fee.

Return restrictions can be placed on accounts that have exceeded our threshold for returns. If you have returned more than $1,000 of merchandise in the last 6 months and you have sent back over 60% of the value of your purchases made in the last 6 months, your account will be subject to a modified return policy and not eligible for returns.

To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers. We also reserve the right to terminate accounts and limit purchases in our sole business discretion.

Once we receive the item, we will refund you to your original payment method. Please note that refunds may take up to 30 working days to process due to varying processing times between payment providers.

Please contact our Customers care for further help. We will do our very best to help you and reply to all messages within 24 hours.