[ ZCRAVE Privacy Policy ]

Effective Date: [06/13/2025]
Last Updated: [03/01/2025]

ZCRAVE INC. [“ZCRAVE,” “we,” “us,” or “our”] values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information about you when you visit our website, place an order, sign up for our services, or otherwise interact with us online or offline.

[ Information We Collect ]

Information You Provide:
⌜ Registration and Profile: Name, email, phone number, password, billing/shipping address, demographic info ⌟
⌜ Payments: Card details via secure third-party processors ⌟
⌜ Customer Support: Messages, call recordings, service-related attachments ⌟
⌜ Other Voluntarily Provided Data: Information submitted through surveys, reviews, or social media engagement ⌟

Automatically Collected Data:
⌜ Location: Approximate region based on IP address ⌟
⌜ Device & Usage: Browser type, OS, IP, interaction data, pages viewed, time on site ⌟
⌜ Cookies & Pixels: Tools like Meta Pixel, Google Analytics. Used for performance, personalization, retargeting ads ⌟

From Third Parties:
⌜ Linked Accounts: Social login or account connections may share profile and activity info ⌟
⌜ Data Partners: Demographics, interests, inferred behaviors from third-party advertisers, analytics tools, and partners ⌟

[ How We Use the Information ]
We use the data to:
⌜ Complete purchases, process returns, and deliver orders ⌟
⌜ Send transactional messages [order confirmations, shipment updates] ⌟
⌜ Communicate offers, new arrivals, surveys, and promotions [if opted-in] ⌟
⌜ Personalize shopping experience ⌟
⌜ Track campaign performance and measure ad results ⌟
⌜ Detect fraud and enforce Terms of Use ⌟
⌜ Maintain and improve services and platform experience ⌟
⌜ Comply with laws and enforce rights ⌟

[ How We Share Information ]
We may share your info with:
⌜ Service Providers: Payment processors, shipping carriers, marketing tools ⌟
⌜ Affiliates: Brands under ZCRAVE INC. for integrated services ⌟
⌜ Advertising Partners: Meta, Google, Omnisend, and others for personalized ads ⌟
⌜ Analytics Tools: To measure website performance and user behavior ⌟
⌜ Legal & Safety Authorities: If required by law or to protect our legal interests ⌟
⌜ Business Successors: In merger, acquisition, or asset sale scenarios ⌟
⌜ We do not sell your personal data for monetary gain ⌟

[ Targeted Advertising, Cookies, and Tracking ]

ZCRAVE uses cookies, ad pixels, and similar technologies to:
⌜ Keep you logged in ⌟
⌜ Remember preferences ⌟
⌜ Show relevant ads across the web ⌟
⌜ Track abandoned carts and re-engage users ⌟

Manage cookie preferences via browser settings. You can also opt out of targeted advertising via industry tools such as:
⌜ www.aboutads.info/choices ⌟
⌜ www.youronlinechoices.eu ⌟
⌜ Enable Global Privacy Control in supported browsers ⌟

[ Your Rights & Choices ]
Depending on your region, you may:
⌜ Request access to or a copy of your data ⌟
⌜ Correct or delete your data ⌟
⌜ Withdraw consent to marketing ⌟
⌜ Object to or restrict processing ⌟
⌜ Request transfer of your dataSubmit requests via [email protected], Please note, Appeals should be labeled “PRIVACY APPEAL” in the subject line ⌟

[ International Data Transfers ]
Your information may be processed in the United States or other countries. We implement safeguards, including Standard Contractual Clauses [SCCs], for cross-border transfers as required by law.

[ Data Retention ]
We retain personal information as long as needed to fulfill services, comply with legal obligations, resolve disputes, and enforce agreements.

[ Data Security ]
We take reasonable steps to protect your information, including:
⌜ Encryption [SSL/AES-256] ⌟
⌜ PCI-DSS compliant payment handling ⌟
⌜ Firewalls and secure infrastructure ⌟
However, no system is entirely secure. You share information at your own risk.

[ Children’s Privacy ]
We do not knowingly collect data from individuals under 16. If you believe a child has submitted data, contact us at [email protected].

[ U.S. State Privacy Laws e.g., CCPA/CPRA ] California residents may:
⌜ Request categories and specific data collected ⌟
⌜ Know if and how personal data is “shared” or used for targeted advertising ⌟
⌜ Opt out of sales/sharing of personal data Request deletion or correction ⌟
To exercise these rights, contact us at [email protected].

[ European Economic Area (EEA), UK, and Switzerland ]
We process data:
⌜ As necessary to fulfill a contract [e.g., order processing] ⌟
⌜ Based on your consent [e.g., email marketing] ⌟
To comply with legal obligations ⌟
⌜ Under our legitimate interests [e.g., platform optimization, fraud prevention] You may lodge complaints with your local data protection authority ⌟

[ Changes to this Policy ]
We may modify this policy at any time. When we do, we’ll update the “Last Updated” date and may notify you via email or prominent notice on our site.

[ Contact Us ]
ZCRAVE INC.
Email: [email protected]
Phone: (212) 500-0388
Mailing: 343 Canal St. New York NY 10013

[For data subject requests, policy questions, or appeals, please email us directly.]