Worldwide, from our New York locations, Monday through Friday.

Because of restrictions from our financial partners we are unable to ship to Iran, Iraq, Sudan and South Sudan, Syria or Yemen.

Standard shipping within the United States is free on every order. There is no minimum.

Delivery times depend on which of our locations your piece ships from. Pieces held in New York move fastest; pieces coming from further afield take the longer window. Your cart shows the timing for each before you pay.

Express is a flat $28 per parcel, however many pieces it holds. A parcel holding a made to order piece ships Standard only. International duties and taxes are prepaid at checkout, are set by your local customs authority, and are not refundable.

Route covers your parcel if it is lost, stolen or damaged in transit. It is added to every order at 3% of your order value and is shown on your cart before you check out. Claims are filed directly with Route.

Without it, ZCRAVE cannot take responsibility for a parcel once the carrier has it.

Please allow 1 to 2 business days for processing before orders ship from our warehouse.

Orders placed after 12PM ET begin processing the next business day. Orders placed after 12PM ET on Friday begin processing on Monday.

Made to order pieces need 3 to 5 additional business days. Pre-order timing is shown on the product page.

You will receive a tracking link by email or SMS as soon as your order ships.

You can also check any order at any time at hub.zcrave.com/track. No account needed.

Just received a tracking number and it shows nothing yet? Give the carrier up to 48 hours to register the parcel.

Your pieces may ship from more than one of our locations, so an order can arrive as two parcels with their own tracking and their own delivery windows.

Standard shipping is free on every parcel, however many there are. If you choose Express you are choosing it for a particular parcel, and only that parcel is charged, so you can expedite the piece you need quickly and leave the rest on free ground.

Express and international delivery dates are carrier estimates and are not guaranteed. Occasionally a parcel arrives outside the expected window.

If a piece is missing or a parcel has not arrived, tell us within 30 days of the ship date and we will resolve it.

You can request a cancellation within 24 hours of ordering, as long as the order has not entered processing. Contact Client Care straight away and we will do everything we can.

• Preparing - your order is being styled, packed and prepped for dispatch.
• Shipped - it is on its way. Tracking is on the way to you.
• Preorder - your piece is reserved. You have not been charged yet.
• Verify - on hold for payment verification. We will be in touch if we need anything.
• Could not charge - the payment did not go through. Check your details and try again.
• Out of stock - the piece was not available when we went to pack your order.
• Oversold - it sold out faster than expected and we no longer have it.
• Cancelled - the piece or order was cancelled before shipping.
• Refunded - your return has been processed.

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Refunds are accepted within 5 days of delivery.

Exchanges and store credit are accepted within 30 days of receipt.

Every piece must come back unworn, unwashed, with tags attached and packaging intact. Returns showing signs of wear or commercial use may be respectfully declined.

• Exchange or store credit, United States - free. Return shipping is on us within 30 days.
• Refund - a 10% restocking fee and $15 return shipping are deducted from the refund.
• Refused parcels, or parcels returned because of an address error - a 30% restocking fee applies and shipping is not refunded.

Go to hub.zcrave.com/returns. Choose your pieces, get your confirmation, send it off. It takes about two minutes.

Allow 10 to 21 business days for processing once your return reaches our distribution centre.

Yes, subject to availability, through the same portal.

• Pieces marked DEFINITIVE, FINAL SALE or FINAL MARKDOWNS.
• Pieces whose ticket price is 80% off or more, before any additional promotional codes.
• Special orders: three or more of a single style, or any order above $5,000, which we treat as bespoke.
• Made to order and custom pieces, which are eligible for exchange or store credit but not a refund.

If a return brings your order below a promotional threshold, your refund is adjusted to match.

If returns pass $2,500 in twelve months, or $1,000 and 60% of your purchases in six months, we may move you to a modified return arrangement.

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Visa, Mastercard, American Express, Discover, Diners Club and JCB.

Apple Pay is available on Apple devices.

Yes. Payments are processed by Visa Acceptance Solutions. Your card details are entered directly into the processor's own secure field and are never stored on ZCRAVE servers.

No. An account lets you follow orders, manage returns and get early access to drops, but you are welcome to check out as a guest.

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ZCRAVE runs small, closer to French and Italian sizing. For tailored and structured pieces we recommend sizing up.

Every product page carries a Size & Fit tab with measurements and an ITEM RUNS note written for that specific cut.

Use the Fitting Room. Enter your height, weight and a few optional measurements and it returns your ZCRAVE size for the piece you are looking at.

For anything it cannot settle, our stylists will. Call, text or start a live chat.

Some styles are restocked and some are made once. Tell Client Care which piece you want and we will tell you which it is, and let you know if it returns.

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