Thirty days from delivery, unworn and with the tags on. Start it online and the label comes to you.
| WINDOW | 30 days from delivery |
| CONDITION | Unworn, unwashed, tags attached |
| COST, US | Free for an exchange or store credit |
| COST, ELSEWHERE | Paid by you, any carrier |
| REFUND | 5 to 10 business days after we receive it |
| NOT RETURNABLE | Final sale, made to order, special orders |
Note Store credit is issued immediately and never expires.
Open the returns portal, choose your pieces, and pick a refund, an exchange or store credit. We issue the label and email your confirmation straight away. It takes about two minutes.
Thirty days from the day your order arrives, not the day you ordered. Pieces must come back unworn and unwashed, tags attached, packaging intact. Anything worn, altered or missing tags is returned to you.
Inside the United States, return shipping is free for an exchange or store credit within the 30 days. A refund to your card, and any return from outside the United States, is sent at your own cost with the carrier you prefer.
If a return drops your order below a promotion threshold, the refund is adjusted to match.
Yes, against what is in stock when your return is processed. If the piece has gone we issue store credit for the full amount and tell you before anything is settled.
Three kinds of order, each marked before you buy: anything FINAL SALE or bought at 80 percent off or more; made to order pieces, cut once you have ordered; and special orders, meaning three or more of one style or any order above $5,000.
Once your return reaches us and passes its check we raise the refund to the card you paid with. Your bank sets the pace from there, and most take five to ten business days. Store credit lands immediately and never expires.
