Effective Date: 03/16/2026
Last Updated: 03/16/2026
ZCRAVE (“ZCRAVE,” “FETECHE NEW YORK LLC,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information about you when you visit our website, place an order, sign up for our services, or otherwise interact with us online or offline.
Information We Collect
Information You Provide:
Registration and Profile: Name, email, phone number, password, billing/shipping address, demographic info
Payments: Card details via secure third-party processors
Customer Support: Messages, call recordings, service-related attachments
Other Voluntarily Provided Data: Information submitted through surveys, reviews, or social media engagement
Automatically Collected Data:
Location: Approximate region based on IP address
Device & Usage: Browser type, OS, IP, interaction data, pages viewed, time on site
Cookies & Pixels: Tools like Meta Pixel, Google Analytics. Used for performance, personalization, retargeting ads
From Third Parties:
Linked Accounts: Social login or account connections may share profile and activity info
Data Partners: Demographics, interests, inferred behaviors from third-party advertisers, analytics tools, and partners
How We Use the Information
We use the data to:
- Complete purchases, process returns, and deliver orders
- Send transactional messages (order confirmations, shipment updates)
- Communicate offers, new arrivals, surveys, and promotions (if opted-in)
- Personalize shopping experience
- Track campaign performance and measure ad results
- Detect fraud and enforce Terms of Use
- Maintain and improve services and platform experience
- Comply with laws and enforce rights
How We Share Information
We may share your info with:
Service Providers: Payment processors, shipping carriers, marketing tools
Affiliates: Brands under ZCRAVE for integrated services
Advertising Partners: Meta, Google, Omnisend, and others for personalized ads
Analytics Tools: To measure website performance and user behavior
Legal & Safety Authorities: If required by law or to protect our legal interests
Business Successors: In merger, acquisition, or asset sale scenarios
We do not sell your personal data for monetary gain
Targeted Advertising, Cookies, and Tracking
ZCRAVE uses cookies, ad pixels, and similar technologies to:
- Keep you logged in
- Remember preferences
- Show relevant ads across the web
- Track abandoned carts and re-engage users
Manage cookie preferences via browser settings. You can also opt out of targeted advertising via industry tools such as:
- www.aboutads.info/choices
- www.youronlinechoices.eu
- Enable Global Privacy Control in supported browsers
Your Rights & Choices
Depending on your region, you may:
- Request access to or a copy of your data
- Correct or delete your data
- Withdraw consent to marketing
- Object to or restrict processing
International Data Transfers
Your information may be processed in the United States or other countries. We implement safeguards, including Standard Contractual Clauses (SCCs), for cross-border transfers as required by law.
Data Retention
We retain personal information as long as needed to fulfill services, comply with legal obligations, resolve disputes, and enforce agreements.
Data Security
We take reasonable steps to protect your information, including:
Encryption (SSL/AES-256)
PCI-DSS compliant payment handling
Firewalls and secure infrastructure
However, no system is entirely secure. You share information at your own risk.
Children’s Privacy
We do not knowingly collect data from individuals under 16. If you believe a child has submitted data, contact us at cs@zcrave.com.
U.S. State Privacy Laws e.g., CCPA/CPRA
California residents may:
Request categories and specific data collected
Know if and how personal data is “shared” or used for targeted advertising
Opt out of sales/sharing of personal data Request deletion or correction
To exercise these rights, contact us at cs@zcrave.com.
European Economic Area (EEA), UK, and Switzerland
We process data:
As necessary to fulfill a contract (e.g., order processing)
Based on your consent (e.g., email marketing)
To comply with legal obligations
Under our legitimate interests (e.g., platform optimization, fraud prevention) You may lodge complaints with your local data protection authority
Changes to this Policy
We may modify this policy at any time. When we do, we’ll update the “Last Updated” date and may notify you via email or prominent notice on our site.
SMS / Text Messaging
When you opt in to ZCRAVE’s text messaging program, we collect your mobile number to send recurring automated marketing and transactional messages (order updates, shipping notifications, cart reminders, and promotional offers).
Mobile information and opt-in consent will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our Terms and Conditions.
Contact Us
ZCRAVE
Email: cs@zcrave.com
Phone: (212) 500-0388
Mailing: 343 Canal St. New York NY 10013