What should I do if I have trouble logging in? 

Please follow these instructions:Check your login details. Your login username is the email address you used for registration.If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.Please make sure that your web browser accepts cookies.The website may be undergoing system maintenance. If so, please wait 30 minutes and try again.If you are still unable to access your account, you can contact our Customer Service Department at SERVICE@ZCRAVE.COM and indicate the problem. We will assign a new password for you and you can change it once you log in.

Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote.

Please contact our Sales Department on SERVICE@ZCRAVE.COM and provide the following information:  

  • The product(s) that you are interested in.
  • The exact order quantity for each product.
  • Your desired timeframe.
  • Any special packing instructions, e.g. bulk packing without product boxes.

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

What should I do if I want to add or remove the items in the cart?

Please sign into your ZCRAVE account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

Why website will experience consignment with out of stock?

Every website occasionally experiences consignments with minor size issues or feature some items which are out of stock. We can not fully avoid this problem for overseas shipping of goods. Our advice is to submit payment for your orders as soon as possible so we can provide our related services quickly. If some of your ordered products are out of stock, we will notify you within 3 working days.


What is your Returns Policy?

At ZCRAVE customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page. will accept return merchandise in its original and unused condition, provided that all tags are attached and accompanied within 5 days of receipt for a refund and within 30 days of receipt for a store credit or exchange.

Returns for exchange / store credit within 30 days from delivery qualify for free return shipping.

Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is.

ZCRAVE reserves the right to refuse a return for any reason at our discretion. This includes, but is not limited to, merchandise that does not comply with our return policy (stained, worn, washed, without tags, outside the 30-day period, etc.), or exhibits indicators of use for photoshoot or commercial use.

Merchandise purchased at at a discount of 80% off or more, or labeled as Final Sale, may not be eligible for a refund.

Promotional value is subject to adjustment. for promotions with a minimum required spend, promotional savings will be deducted from refunds if a cancellation or return causes your order subtotal to drop below the required spend.

You can cancel your purchase, if your order has yet not been proceed. Please e-mail us immediately, our customer services team will happily assist you.

All refused and / or incorrect address packages are subject to the following:
Shipping charges are NOT refundable. a restocking fee of 30% shall be applied to the order.
NOTE: If a package is returned for address deficiencies, shipping charges will have to be charged again.

You will be responsible for covering the shipping costs to return your item(s).

Please allow 10-21 business days for us to process your return once it is received by our Distribution Center.

ZCRAVE is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

If you return more than $2500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

Special orders of 3 or more items in one style will be final sale. If you are interested in a particular style, we encourage you to order an in-stock size in the style, if available, before special ordering.

Refunds are subject to a 10% restocking fee and $15 return shipping fee.

Return restrictions can be placed on accounts that have exceeded our threshold for returns. If you have returned more than $1,000 of merchandise in the last 6 months and you have sent back over 60% of the value of your purchases made in the last 6 months, your account will be subject to a modified return policy and not eligible for returns.

To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers. We also reserve the right to terminate accounts and limit purchases in our sole business discretion.

Once we receive the item, we will refund you to your original payment method. Please note that refunds may take up to 30 working days to process due to varying processing times between payment providers.

Please contact our Customers care for further help. We will do our very best to help you and reply to all messages within 24 hours.

How to start a return / exchange?

To start your return or exchange, head over to ZCRAVE Return Center here:

How it works:

[1] Select the items to return / exchange

[2] Get confirmation

[3] Send it off within 7 days


Payment methods


We accept Visa, Mastercard, American Express, Discover, Diners Club, and JCB. 


Split any purchase into 4 interest-free payments.

Klarna Checkout is available in Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, Belgium, Switzerland, Great Britain and the USA. 

Klarna Checkout Global allows you to take orders with card payments in the following currencies: AUD, CAD, CHF, PLN, DKK, EUR, GBP, NOK, SEK and USD.


Pay for your purchase over four equal installments, due every two weeks. This payment option is only available on US, AUS & NZ orders.


Apple Pay, Google Pay

How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit and log into your customer account to check the order status at any time. If ZCRAVE has received payment, the order status will show "Processing".

Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.


How do I change the shipping method?

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department atSERVICE@ZCRAVE.COM. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at SERVICE@ZCRAVE.COM as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

Why is the shipping cost on some items so expensive?

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

Does the product price include the shipping price?

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account. 

How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company. 

Why is my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department at SERVICE@ZCRAVE.COM and provide them with your ZCRAVE order number. 

We will contact the shipping company on your behalf, and you will be updated once there is any further information.

If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. ZCRAVE do not add taxes, VAT, duty, or any other hidden charges.  

If my items are detained by Customs, who is responsible for clearance of the items?

If the items are detained by Customs, the buyer is responsible for clearance of the items. 

After payment has cleared, how long do I wait until my order is sent out?

Our handling time is 3 business days. This means that your item(s) will generally be sent out in 3 business days.


How can I cancel my order, before and after payment?

Cancellation before payment
If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart. 

Cancel an order after payment

You can cancel your purchase, if your order has yet not been proceed. Please e-mail us immediately, our customer services team will happily assist you.

Under which circumstances would an item be able to be exchanged or returned?

At ZCRAVE, we pride ourselves in the quality and fit of our clothes. All the Women's Clothing that we sell are designated as OSRM (Other Special Regulated Materials) and, once sold, cannot be returned or exchanged in cases other than quality issues or mis-shipment. 

Quality Issues

Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment – it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund. 


We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered. 

Please note

All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way. 

Where do I return the item?

After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to our warehouse: 

ZCRAVE INC.  25 Mercer Street New York, NY 10013 USA


About our merchandise

The merchandise we sell is 100% brand new items. Our items have never been worn, and are not store returns or damages. We buy our merchandise directly from local manufacturers all around the world.

Quality and authentication 

ZCRAVE sources only AAA class High Quality ApparelsOur manufacturers are some of the best in the business and take pride in their attention to detail and consistent production of quality products.


We receive merchandise from a lot of different manufacturers, the size run varies slightly depending on the manufacturer and style. Please click on the link below to view our size guide.

New Items

Our website is updated with new merchandise about 3-4 times a week. Please make sure you sign up for our mailing list, so you will receive an email every time our website is updated with new merchandise.

Cut / Lined Label

Some of our items comes without labels and some come with cut or torn labels. These items are 100% brand new, never worn or used.

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