SHIPPING & DELIVERY

SHIPPING INFO

ZCRAVE offers free shipping by partnering with the local post in your country to complete deliveries.
Shipping to Asia cost 30$.

How long will it take to ship my order?
All orders are processed within 24 business hours and shipped within 3-5 business days. Deliveries take 7-21 business days and in rare cases 30+ business days. 

When will I receive tracking information?
Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.If you do not receive your tracking number within 7 business days, please contact us! 

Shipping Time
US orders usually take between 10-20 business days to be delivered from the date they are shipped.
Worldwide orders take 15-28 business days and in rare cases can take 30+ business days. Please note in some countries, customs may cause an additional delay in delivery.

We recommend that you keep an eye on your tracking. If you have more than one item, its very likely you will receive them separately. Each item will have its own shipping code. If your have questions or haven't received your order, please contact our support team.

Processing time
Orders typically ship the after 3-5 business days.


Possible delays
We do our best to ensure the timely delivery of all orders. please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Duties & Taxes
Most products are subject to the payment of import duties (e.g. in the U.S.) or other duties, and other charges including value-added tax (VAT) or other taxes. If these are applicable, they will be levied and determined when the shipment is processed by the applicable customs agency in your country. Please check your country's import policy to understand and ascertain the applicability of and your liability for any such duties or taxes for the products you purchase. 

All applicable duties and taxes, if any, are not included in the purchase price of your order or transaction. If they apply and are levied, then they are your (and not our or the product manufacturer's or supplier's) sole and exclusive responsibility, and shall be paid by you directly to your government or to the courier company, when the products are delivered. 

Payment of the above-referred duties, charges and taxes are not our (or the product manufacturer's or supplier's) responsibility.We shall not be responsible for any shipping or customs delay since this is outside our control.